Bird Tripping Booking Guarantee
If your guide doesn't show, cancels, or the trip clearly isn't as listed, we refund you in full or help you rebook. Report within 72 hours of the trip start.
How to report
Open your paid booking in My bookings and choose Report a problem. Tell us what happened and add photos if you have them. You can also email us with your booking reference.
Questions or problems? Email support@birdtripping.com — we reply within 24 hours.
What happens next
We review your report and contact you and the guide. If covered, we refund your payment in full or help arrange another guide or date. You can follow the report status in your booking.
Normal cancellations
Refunds follow the guide's cancellation policy, minus the card processing fee. The processing-fee deduction does not apply to a full refund under the Booking Guarantee.